Terms & Conditions
Card Details & Payments
- A valid credit or debit card is required to secure bookings.
- The hotel reserves the right to pre-authorise the card for the first night’s stay.
- Bookings may be cancelled if valid card details are not provided.
- A 1.8% surcharge applies to credit card payments. Guests may pay by cash or NZ EFTPOS to avoid this fee.
Bed Split Requests
- 24 hours’ notice is required for bed-splitting requests.
- Same-day requests cannot be accommodated after 11 AM.
Payment Policy
- Trinity Hotel operates on a “pay on arrival” basis.
- For non-refundable rates, full payment is taken at the time of booking.
- All guests must settle their account upon arrival (not departure).
- Direct bank deposits are not accepted.
Cancellation Policy
- Free cancellation up to 1 day prior to arrival.
- Same-day cancellations incur a fee equal to 1 night’s accommodation; all subsequent nights are automatically cancelled.
Child Policy
- Guests under 18 must be accompanied by a parent or guardian, unless approved by management
Check-In & Check-Out
- Check-In: From 2 PM (early check-in may be available if rooms are ready; luggage storage is available).
- Check-Out: By 11 AM.
- Late check-out until 12 PM = $20 (subject to availability).
- Unarranged late check-outs = $40 fee.
Luggage Room
- The hotel is not responsible for items lost, stolen, or damaged while in storage.
Security Deposit / Bonds
- A valid credit card is required at check-in.
- Guests without a credit card may provide a $100 cash/EFTPOS bond, refundable after room inspection.
- Additional charges may apply for damages or evidence of smoking.
Identification
Valid, current physical photo ID is required at check-in.
Hotel Key Cards
- Guests are responsible for key cards.
- Lost/damaged cards incur a $20 replacement fee.
- All key cards must be returned on check-out.
Room Extensions
- Extensions must be arranged and paid for before 11 AM on departure day.
- Extensions are subject to availability and may incur additional charges.
Occupancy Limits
- Guests must not exceed room occupancy limits.
- Breaches may result in extra charges or eviction without refund.
Guest Privacy
- Hotel staff will not confirm or disclose guest details (past, present, or future) without management approval.
Visitor Policy
- Visitors must wait in reception unless accompanied by a registered guest.
- Staff will not contact guests on behalf of visitors.
No-Smoking Policy
- Smoking is prohibited indoors, on fire escapes, near external railings, and close to windows.
- Breach = $200 fine and possible eviction without refund.
Hotel Allocation
- In the case of booking errors, system issues, or maintenance, the hotel reserves the right to relocate guests to an alternative property of equal standard.
Liability
- The registered guest is responsible for all charges, damages, or theft.
- Post-departure charges may be applied to the credit/debit card provided at check-in.
Removal Policy
- Guests who breach policies may be asked to leave immediately.
- Police involvement may occur if required.
Damages & Cleaning
- Guests are liable for damage, missing items, or excessive cleaning.
- Repair/replacement costs (including shipping/handling) may be charged.
- Severe cases may result in criminal charges.
Fire Safety
- Tampering with fire equipment = $250 fine and eviction.
- Discovery after departure may still result in charges.
- Activating the fire alarm = minimum $2000 fee (NZ Fire & Rescue Service call-out).
Noise & Party Policy
- Strict No In-Room Party Policy.
- Excessive noise, parties, or disturbances will result in eviction without refund and/or a disturbance fee
Website Information
- While all efforts are made to ensure accuracy, the hotel is not liable for errors or omissions on the website.
- Information is subject to change without notice.
Refundable Damage Deposit
- If no credit/debit card is provided, a $100 security deposit is required.
- Refunds are issued after room inspection at check-out.
Questions?
Trinity Hotel – 166 Willis Street, Te Aro, Wellington
Phone: +64 4 801 8118
Email: bookings.trinityhotel@trinitygroup.co.nz